30 day Money Back Guarantee on All US Retail Orders: If you are not satisfied for any reason, please e-mail us immediately at sales@newstandardkeyboards.com and we will do everything we can to remedy the situation. If the problem cannot be resolved, we will authorize return of the order for refund of the purchase price. Refunds will be credited to the same card used for the original purchase. Such returns must be received in new condition within 30 days of the original order date, and shipping costs cannot be refunded or reimbursed.
Shipping: Orders are normally shipped the same day, or the next business day depending on when they are received.
Domestic Shipping For single keyboards, Priority Mail is usually the best method, averaging 2-3 days for delivery. Selecting "Priority Mail (US Only)" will show the fixed rate that we charge for such orders shipped by USPS. Selecting any other option calculates in real time the rate for delivery by UPS (United Parcels Service) according to destination and level of service selected.
Foreign Shipping All foreign orders placed on this web site ship by UPS Worldwide services. We no longer offer post office delivery for foreign orders because international mail services do not meet our standards for reliability and insurance. Please note that while our computer keyboards are normally free of import duties, some countries may charge VAT upon delivery.
European customers are now served by our UK Distributor, The Keyboard Company, (UK) Ltd., providing low-cost, overnight delivery in the UK, and 2-day delivery throughout Europe. (www.keyboardco.com , or directly to their product pages for Rainbow Model or Silver Model).
Please note that our current keyboards are configured for the US market. For best results, select "English (United States)" in your computer language options.
If you have special shipping needs not covered by the above options, please email us at sales@newstandardkeyboards.com with your request.
Sales Tax: Sales tax of 7.75% will be added to shipments to California addresses.
Privacy Policy In the normal course of business we collect shipping and credit information to fulfill your orders and comply with your requests for information. We respect your right to privacy, and do not share your information with anyone, except as necessary to do what you ask of us.
Contact Information: New Standard Keyboards 708 East Cook St. Santa Maria, CA 93454 U.S.A.